Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email address, company name, mobilenumber)
• Payment information (credit card details, billing address)
• Images and files you upload for editing
• Communications with our support team
• Usage data and preferences

We also automatically collect certain information about your device and how you interact with our service, including IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our photo editing services
• Process your orders and deliver edited images
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience

We will never sell your personal information to third parties or use your images for purposes other than providing our editing services without your explicit consent.

3. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your images are stored on secure servers with encryption both in transit and at rest. We use industry-standard SSL/TLS encryption for all data transmission. Access to your data is restricted to authorized personnel only.

We retain your images for 30 days after delivery to allow for revisions and re-downloads. After this period, images are permanently deleted from our servers unless you request extended storage.

4. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the service to function properly
• Analytics cookies: Help us understand how users interact with our service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our service.

5. Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-party services we use include:

• Payment processors (Stripe) for secure payment processing
• Cloud storage providers for secure file storage
• Email service providers for transactional emails
• Analytics providers to understand service usage

6. Your Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your personal information at any time
• Deletion: You can request that we delete your personal information
• Portability: You can request a copy of your data in a machine-readable format
• Objection: You can object to certain processing of your personal information

To exercise any of these rights, please contact us at privacy@prixcraft.com. We will respond to your request within 30 days.

7. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: